MS
Marc S

1 reviews | Active since Jul 2011

23 Feb 2018, 12:19

Mysteriously disappearing airtime

Airtime mysteriously disappearing from my account according to Vodacom App

In screenshot one I had R459.58 In screenshot two I have R455.06 AND IVE MADE NO CALLS!!!!! HOW IS THIS POSSIBLE?????

0
Replies (2)
Vodacom
Vodacom's reply23 Feb 2018, 12:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MS
Marc S's update28 Feb 2018, 13:46
Reviewer Update
Absolutely no constructive feedback or solution to my demonstrated concern!!!!!