KG
Kevin G

1 reviews | Active since Aug 2015

26 Aug 2015, 06:43

MYSTERIOUS DATA CHARGES

Lately i was perplexed by my vodacom data usage and i see i am not alone given the numerous complaints about unexplainable data charges, missing data ect. Vodacom when called gives you the runaround with no clear answers. <br> Due to unexplainable data charges over the last few months i got the vodacom app on my cell to track costs/data and this is were it gets very interesting.<br> <br> As at 15:30 today my vodacom app showed that my bill was around R 2300 and i had no available data as it was used up some time ago. Around this time i received a sms from Vodacom with an offer of 1GIG for R59.00 valid for 7 days. I purchased this and it showed on my app as being available, i thethered my cell to my laotop and used it for about 15 mins..i watched some videos. Immediately after disconnecting i refreshed the app to see what data was used and it still showed same amount of data as before i used it as tether...i refreshed it again 20 mins later and NOW it showed that no data was available and my bill at 19:00 was now showing R 5300.00. So besides not geting my 1gig i bought..it ment i used 3.8 gigs from 15:30 or so to around 19:00..3.8 gigs in around 4 hrs...?????

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2015, 12:40
Official
Hello Keshav1104,

Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.

As per our earlier conversation, feedback was sent to you via email.

Kind regards,
Faz Gertse-Grammer

Best regards,