PE
Pieter E

1 reviews | Active since Jul 2016

06 Jul 2016, 09:14

MyCoolMobi Service that I did not subscribe to PLEASE HELP!

<p>Hi,</p> <p>I have been receiving "Spam" messages from the following number +27 (82) ********** with the below message:</p> <p>"Reminder: You are subscribed to MyCoolMobi http://mysocoolmobi.com cost R10/day.For help call ********** 688. To unsub, sms stop to ********** 2257."</p> <p> </p> <p>I have had no luck with Vodacom, they have redirected me to other providers/companies by giving me a bunch of number to phone. While using up all my airtime and the daily fee of R10 being deducted from my account from the above mentioned "MyCoolMobi" service that I have not subscribed to what so ever and why would I subscribe to such a service to receive polyphonic ringtones on my IPhone 6, really?</p> <p> </p> <p>Please I really need help with this. I'm paying Vodacom every month for such bad service and with no assistance.</p> <p> </p> <p>The numbers I had to call are below and haven't had anyluck with any of them, please see number below.</p> <p> </p> <p>Vodacom Customer Care: 082 111</p> <p>Exact Mobile Customer Care: ********** (Vodacom directed me to call them, and I have no affiliation with Exact Mobile and have not subscribed to any of their services)</p> <p> </p> <p>PLEASE HELP ME!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2016, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team