My worst Vodacom experience

I made my order almost 2 weeks ago with Vodacom. My order was supposed to be delivered by Wednesday but it got delayed. So Ram apparently came outside my complex on Thursday but Vodacom gave them the wrong number and thus led to my order being cancelled. I spoke to Bongani from their after-sales department on Friday and told him I was not willing to wait for another weekend and week for such a delivery as it is an inconvenience and unfair to me as I had nothing to do with the mistake they made. He was supposed to call me back on Friday but nothing even after 2 follow up calls. It’s Monday, Vodacom still hasn’t processed the order that was returned by RAM on Friday morning; 09:09. I spoke to Precious today and she’s telling me to wait till Wednesday.

Is Vodacom customer service this bad when they have already made a sale? It seems as though their customers aren’t even a priority and blaming coronavirus for it.

My plan? Cancel the order without any charges and pay out the remaining active contracts with them and close the account altogether.