My Wi-Fi has been off since Saturday the 9th of May, and I have been calling them since then and I spoke to 7 consultants to help me with this issue

My Wi-Fi has been off since Saturday the 9th of May, and I have been calling them since then and I spoke to 7 consultants to help me with this issue. All of them have been giving me the same reason for the issue, but nothing seems to be done about the issue. The one consultant I spoke to put the phone off in my face. Today is Thursday the 14th of May, and they only gave me a service request number today when I was supposed to get it on Saturday already when I first called. None of these consultants seem to care about their clients at all. I never had issues with them before, so this is extremely disappointing and frustrating. I really feel like canceling my contract with Vodacom. I would really like the outcome to be me not paying for this month's Wi-Fi.