SM
Sandy M

1 reviews | Active since Jun 2011

15 Sept 2015, 11:30

My way or the highway

ok. I am done. It is now my way or pre-paid. I tried to be reasonable. I used all of the appropriate channels. I communicated. I negotiated. I asked questions - clear, easily understandable questions. I reconciled my own account. I gave you numbers. I listened to your stupid explanations. I waited patiently for some clear and rational thought. I pointed out that your \My Vodacom"site was insane. I sent you screen shots. I made allowances. I didn't explode when I discovered that all four of the lines had been subscribed without my knowledge to various services at some ridiculous amount per day. I was polite when told 17000 times that I had to have my husband's permission to do anything including talking to a supervisor. I pointed out 17001 that in fact there was a letter on file authorising me to do so. I scanned and sent said letter 17002 times. I have lodge a complaint with ICASA"

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2015, 13:45
Official
Hello sandymckeen,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team