RF
Ruben F

1 reviews | Active since May 2019

29 May 2020, 12:29

My Vodacom X error Resolved

Wow, Dealing with Vodacom in the past has been quite a hassle... But today!! Wow the consultant from Client Care really amazed me with her knowledge and guidance.

I had a "My Vodacom X error: Home" that would not allow me to Link my account to the My Vodacom app... So what we did was remove my Number from my dads account (As he was paying for my account at very start, Then I took over the account payments...) Thus My Number I am paying for was still linked on His account. This prohibited me from linking my account to the My Vodacom App.

Once removed from his account I was able to Log in and Link my account!

Today I am a very satisfied client!

Keep up the good work Vodacom!!! :D

I wish I asked for the consultants name so that I could give her credit! Vodacom you need more GREAT consultants like the lady I spoke to.

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Replies (1)
Vodacom
Vodacom's reply29 May 2020, 13:50
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team 

Best regards,