EB
Eurika B

1 reviews | Active since Sept 2013

09 Dec 2016, 15:40

My Vodacom Website / *111# not working

<p>For the past 2 - 3 weeks, if you log into My Vodacom, you can't buy any data. Even if you dial *111# and choose the option to buy data it says "no products available". I even received an text that says that says 19 November 2016: "Your data has run out. Out of bundle rates apply. Buy 5GB data bundle valid for 30 days at R399 by dialling *124#" , because of the my vodacom not working or the *111# option, i chose the *124# unfortunately with no success, also didn't work.</p> <p>So i phone 082111, there are different options for languages and i've chosen Afrikaans, but still at the end of the day i wasn't helped in afrikaans, so what is the use of this service option? </p> <p>The person just said the technician's are working on it and are aware of the problem? Serious?! For more than 3 weeks and they can't resolve this? (It will take 36 - 48 hours to resolve) Ridicolous.</p> <p> </p> <p>"Join the best South African Network" seriously not the correct logo to have.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 Dec 2016, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team