NM
Nthabiseng M

1 reviews | Active since Aug 2016

21 Sept 2018, 14:32

my vodacom number used by someone else

I am receiving calls and monthly statements of Joseph Chiloane....i contacted vodacom customer care to check if we are using the same number with Joseph...They checked for me and advised that this Joseph gave my number as another contact. So to have my number removed under this person's profile they need to get authority from him...but now Joseph does not answer his phone when vodacom calls him...The guy who was assisting me advised me to go a vodacom outlet for assistance.I went to alberton vodacom outlet and they still couldn't help me..they also tried calling this Joseph without response. I mean i don't know this person i am using this number what is difficult to delete my number from someone's profile that i don't even know. The account number for Joseph Chiloane I ********** -7 270 Pretoria st Silverton 0184 I got the info from the latest statement balance owing R638.86 statement date 03/09/2018 Please delete my number under Joseph Chiloane's profile.....!!!!!

0
Replies (2)
Vodacom
Vodacom's reply21 Sept 2018, 14:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

NM
Nthabiseng M's update25 Sept 2018, 09:08
Reviewer Update
I just received an sms from vodacom informing me that my ticket has been closed.....no explanation nothing I don't understand what this means