NM
Nthabiseng M

1 reviews | Active since Aug 2016

26 Sept 2018, 10:50

MY Vodacom number is used by someone else

I am receiving calls and statements of someone on my vodacom number. ..Why do we go through a process of Rica if people can use our numbers as they wish.Joseph Chiloane is using my numbers and after informing Vodacom they close tickets of complaints without doing anything. I just received another call now for this being.

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2018, 11:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Sept 2018, 12:55
Official

Dear Nthabiseng,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)