Hellopeter
Share Your Experience
RN
Ridwaan N

1 reviews | Active since Mar 2025

19 Mar 2025, 10:33

My Vodacom Number has been disconnected

I have my Vodacom Cell ohone number which i ported from Cell C almost. 1 and half years ago. I did not use my number for a while as i was overseas for business. My number now says not when you fial it says, number not in use. All my banking, emails,conatcts where all on my number. It is such an inconveniance and risk, as all my personal information, and banking and contacts local and international has my number. This has affected me severly and financially. I can even do business local and internationally as i am loosing business like this. My number was 084***2227.

0
Replies (6)
Vodacom
Vodacom's reply19 Mar 2025, 11:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
RN
Ridwaan N's update19 Mar 2025, 12:55
Reviewer Update
I will await the response. As this is a risk not only to me but to all South Africans using Vodacom network. Atleast the other Network providers do not put their customers under risk. Vodacom does not understand the Risk involved. My emails backup verifications are linked to the number. My email contains passwords of banking. Clients. Confidential client database. Local and International clients cant contact me. This cause a risk of financial loss,business data loss ,hackers etc...

I hope vodacom sees the urgency in the matter.
RN
Ridwaan N's update19 Mar 2025, 13:18
Reviewer Update
I can beleive that Cell C responded faster than Vodacom. Cell C verified that the Number is not with Cell C but with Vodacom still. And Cell C apologises and ask me to contact Vodacom to help me. Vodacom has not help me with my number. I wish i never ported from Cell C to Vodacom, i would have been safe with Cell C today.
Vodacom
Vodacom's reply19 Mar 2025, 13:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
RN
Ridwaan N's update19 Mar 2025, 14:02
Reviewer Update
I even have my original vodacom Sim Card with me. My banking,email backup, passport are all linked to my Vodacom Celullar Number.

Please even someone can assist me
RN
Ridwaan N's update19 Mar 2025, 17:57
Reviewer Update
Everyone is right, Vodacom does not assist or get back to anyone. They just use an automated answering system to all the clients. I suggest we take this furthur and creat a seperate Facebook account of vodacom complaonts