My Vodacom Nightmare!!!

Yet again my Nightmare with Vodacom continues... It's been 3 weeks without internet for me and I have lost thousands of Rands because of the incompetence of Vodacom and their under skilled Call center staff. Vodacom apparently had a technical problem on their side and our Fibre package was cancelled because of this. Instead of taking accountability and sorting out my problem we have been given the run around by numerous agents that do not know what they are doing, I have now received 2 new routers in 3 weeks when I have simply been asking for my line to be switched on but instead Vodacom is trying to force us to sign up for new packages and keeps on passing us from consultant to consultant. Every time it is a different person whom has no understanding of what our situation is, I have been dealing with Supervisor's that keep promising the problem is being rectified and every second day when you try and get through to the same person that made the promise like Ilaam, she is apparently not available. I have had rude agents drop the call on me and when asking them to speak to a supervisor they say they are working remotely??? I would think that a company the size of Vodacom should at least have the technology in place with all the money they make to at least transfer a call, This here is a indication of a company that are more focused on making money but as soon as you need help or assistance they simply make it impossible. I want my matter fixed today or else I will be taking Vodacom to court for loss of income to the value of R250 000. CALL ME TODAY!!!!!!