My Vodacom my worst nightmare ever

Vodacom has dealt with me this year, it started when I wanted to cancel my cellphone contract and I was informed to wait until June, then offered data as I needed them ro beat 100GB during the day and 100GB during the night, I was then made ro pay for something I couldn't use, then my contract airtime was deducted by vodacom themselves, now am told my laptop it's not insured because it lapsed as they couldn't get funds, but the very same laptop is paid via debit order every month.