DL
Dirk L

1 reviews | Active since Jun 2019

23 Oct 2019, 10:33

My vodacom fibre experiene

I app**** at Vodacom fibre for the new fibre installations done in our town. I left Telkom because of poor service. since I app**** with Vodacom fibre I have had nothing but issues. I actually miss Telkom. Applying for a new service was easy as they are urgent for customers but when the time came to deliver a service there was no help. I phone them on a daily basis to get feedback and they promise to phone me back but the next day you just phone again. they scheduled a appointment where they never pitched up or phoned so I took off work for nothing. also they have been sending my router for the past 2months. Absolutely no service and no help. Phone the new sales and they answer within seconds but to follow up on something they will let you waste airtime for minutes.

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Replies (1)
Vodacom
Vodacom's reply23 Oct 2019, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team