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Dikeledi M
1 reviews | Active since Apr 2024
05 Nov 2024, 19:32
My vodacom contract ...
My vodacom contract is about to come to an end and I was advised by a vodacom consultant that if I want to cancel I should do it in October which I did now all of a sudden my bill is high for my last month when I call they say my discount is canceled and I was not even informed about it, if I didn't go into the vodacom app I would have never known of the extra charges
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Replies (2)
Vodacom's replyOfficial
06 Nov 2024, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2024, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Nov 2024, 12:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2024, 12:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,