1 reviews | Active since Nov 2016
My Vodacom App is useless
<p>I haven't been able to open the My Vodacom App for the past week or so. Before this, when I could open it, the app was incredibly slow and often unresponsive. I counted myself lucky if I could get it to load so that I can check my data balances and buy more bundles if necessary. </p> <p>I have rated the app on the iStore a few months ago listing these issues but have seen no improvement since. It is incredibly frustrating and frankly ridiculous that a company that sells data and touts the app for being user friendly cannot get it to work reliably</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Karin Woods
We are sorry to hear of the circumstances under which your posting has reached us. Thank you making us aware of your complaint.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Senior Consultant
Dear Karin Woods
We are sorry to hear of the circumstances under which your posting has reached us. Thank you making us aware of your complaint.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Senior Consultant
