1 reviews | Active since Dec 2016

15 Dec 2016, 18:46

"My Vodacom" app is useless

<p>I'm on a vodacom contract with an iPhone 7 Plus, and the My Vodacom app does not work at all. I find this completely unacceptable of the largest network in the country, this should not be happening. I have to resort to ussd codes, on my top of the line smartphone. I also don't get notified if my data bundle is up , so I'm getting nailed by out of bundle fees. I'm honestly fed up, and will reconsider recommending vodacom to other iPhone and idevice users</p>

0
Replies (1)
Vodacom
Vodacom's reply16 Dec 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team