zA
zeenath A

1 reviews | Active since Feb 2013

14 Oct 2018, 08:25

My vodacom app does'nt work

So vodacom punts the use of their app even to the point where data is cheaper to purchase via the app... you know what, its all a lie... unbelievably pathetic!!! The app does not work... you end up paying more trying to get to purchase via the app... 9 times out of 10 it wont work... i tried buying a data bundle this morning. It kept on giving me an error msg. Eventually it went through then guess what... the one time it did go through but still gave an error which means i am sitting with double the data and also charged twice!!!! ***!!!! How ridiculous is this... i cannot believe that you guys are ruining your reputation like this with stupid dumb stuff!!! Learn to become competent then advertise.

0
Replies (3)
Vodacom
Vodacom's reply14 Oct 2018, 09:12
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team

Best regards,

zA
zeenath A's update15 Oct 2018, 09:54
Reviewer Update
Today was even worse!!!! OMG! I CANNOT BELIEVE THIS! THOUSANDS OF RANDS FOR THIS???? IM STILL IN SHOC****! THE CALL CENTRE IS EVEN MORE PATHETIC!
zA
zeenath A's update30 Oct 2018, 00:06
Reviewer Update
Still not sorted!!!!!!!!!!