AB
Andriette B
1 reviews | Active since Mar 2015
25 Jan 2019, 09:19
My vodacom app does not work - do not track your data on this platform...
Good Day
The My Vodacom app does not work never use this to monitor your data usage. I had according to the app still data left at the end of December but then received a bill reflecting date used over a thousand rand..... ie there is no way to track your data usage with vodacom very dissapointed. They did bring the amount off a bit but this does not sort my problem re the app. If it does not work take it down ( I have screen shots to proof this but nobody at vodacom wants to comment on this....)! REF1- ********** **********
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jan 2019, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2019, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Jan 2019, 13:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that we've communicated via email and look forward to your reply.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that we've communicated via email and look forward to your reply.
Regards
Consumer Website Team
Vodacom's reply25 Jan 2019, 13:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that we've communicated via email and look forward to your reply.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that we've communicated via email and look forward to your reply.
Regards
Consumer Website Team