My Vodacom app: con artistry and incompetence

<p>The My Vodacom app has techincal difficulties as told to me by one of the Vodacom Consultant when I phoned in. I was unable to purchase data on the app . I was the obliged to purchase 2 gigs data over the phone at R 189 instead of the R139 from the app. An extra R50,. I would like a refund of R50 please. Is this perhaps intention to earn extra revenue? Once I had purchased the data I was put through to the techincal department to describe the problem. I explained to the technical consultant I was already registered with Vodacon app but it was telling me that I was not registered but when I tried to re-register it it told me my profile already existed. The lady kept on insisting that I register the number without listening to what I was trying to tell her about the technical dificulty. Not to mention the incompetence vodacom should train their techinical staff to listen to the customer when he/she is trying to explain the problem.</p>