My upgrade nightmare

<p>I never wanted to upgrade but last year november i finally did. Since then it has been a billing nightmare. I took insurance but called back the next day but up until today i am still been billed. I have a copy of the contract which happens to have been filled in as a top up contract but vodacom staff at East Rand Mall admitted to loading it incorrectly. I am supposed to pay R1129 a month for a TOP UP contract. This month they billed me R3300 and as a single Mom i cannot afford this. The incapable staff at east rand mall then told me they will credit my account but i need the money back as this is abosulte ***** and no matter how many calls i have made emails i have sent or social media vents i have made vodacom has done NOTHING to assist. The insurance was cancelled for a month and then whoops a month later it was activated again. This is a very costly mistake that vodacom has made.</p>