My upgrade has an error message

I have been in the Vodacom4U store in Randridge for an hour and a half. Head Office keeps passing the consultant on to different departments and Trade Partner is not answering just to clear the error message.<br> <br> This is PATHETIC from Head Office and the consultant has no idea what she is doing! She also just wants to pass us on but then we hold for 40minutes before getting cut off again.<br> <br> HELP!!!!