My SIM Swap has taken 6 days!!!

Last Wednesday i went into the Vodacom store in Longbeach Mall to do a SIM swop. I have 2 contracts with vodacom and therefore have 2 telephone numbers. Due to a mix-up, which i take part responsibility for, the wrong number was swopped. I realised the error that evening and phoned customer care to ask if it could be reversed. I was told yes of course it could be reversed, so the consultant put the request in and said my old SIM would be working within 6 hours. This, of course, is not the case. By thursday afternoon i was back in the store buying a new SIM card for which they did another SIM swop. By friday afternoon the swop had apparently failed and i had to get yet ANOTHER sim card and was told to wait 24 hours and it would be working. I was back in the store on saturday as it was STILL not working, and was told to WAIT 24 HOURS! By sunday morning i was making my 5th trip to the store only to be told i needed to wait til monday as they have logged a report and are waiting for a response. Its now monday and i have had no use of my phone since wednesday! This is unacceptable! How can i be paying for a service that i have absolutely no access to!?! ***