LD
LAUREN D

1 reviews | Active since May 2015

14 May 2015, 12:29

MY SIM ONLY CONTRACT IS YET TO BE ACTIVATED!

Good day,<br> <br> I migrated to a sim only contract on the 30th April 2015 and was assured that all was in order for my new contract to be activated on the 1st of May 2015. On the 2nd of May, my phone had no data, sms's or minutes loaded at all! I called the Vodacom call centre and after a frustrating 45 minute call, I was informed that it was an admin issue and that unfortunately nothing could be done about it until Monday as there was no one in the admin office during the weekend. In other words, I have no phone for 48 hours. I was promised that this issue would be sorted first thing on Monday morning, that was Monday, the 4th of May. It is now the 14th of May and my new contract is still not activated and I am still without call time, sms and data. I have been into Vodacom to try resolve, but that was unsuccessful and I was told to call the call centre. Which I did. The response I got was that the status of the problem is pending! I have been billed for my new contract but have yet to see the fruits of it. I am desperately asking for this problem to be sorted and for me to have my contract loaded within the next 24 hours! I need a phone, hence the reason I have a vodacom contract!

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Replies (1)
Vodacom
Vodacom's reply15 May 2015, 09:15
Official
Hello LL DENYSSCHEN,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team