My second bad review. No follow ups and feedback, its like eskom, I am being kept in the dark

So to make this short as possible. On the 19th I have received a call from Vodacom Customer care the matter was shorted out, so I believed. I will not mention any names. But I have sent my ID and Bank statements as the Vodacom employee requested. I thought everything was sorted now but clearly I was mistaken to assume this. Its now exactly a week later and still no follow ups on my case, I did sent in yesterday a email asking for feedback and no reply. Today I called the number to hear what heck was going on. To my lovely surprised a bot answer the call it took me 2 mins just to get to a live speaking person, just to have the phone call cut off!