MY RESPONSIBLITY FOR INCORRECT ITEMS DISPACTHED!

On 9 June 2015 i was trying to check the Vodacom website for there latest deals but could not access any info and the home page kept giving me an error message i clicked on the online help chat. the consultant who came online was Brinley and requested my contact number so that he could better assist me. he contacted me and discovered that i was able to do my upgrade immediately and he assisted me. he explained the terms and conditions i asked him a few questions one of which was for the admin fee which would be billed once the sim card was active on the morning of 10 June i checked my balances i discovered that i had already been billed for a device i had not even received yet. when i receieved the device on 10 July at 12:15 and tried to activate the sim it was way to small and was now stuck inside the device. i called in again and spoke to Samantha who is Brinley's Supervisor. Samantha explained to me that Brinley dispached the incorrect sim card (Nano Sim not Micro Sim) and that i had to go to a Vodacom shop to do a sim swop as they could not deliver a sim to me. i have to now pay for a sim swop and the wait to be reimbused. this is such a MAJOR INCONVENIENCE!!