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Queen N

1 reviews | Active since May 2014

27 Aug 2018, 15:57

My refund not paid

it has been over a month Vodacom has not refunded me,they keep on asking me to send documents proof of banking ,banking statements but no money has been refunded.I made numerous calls to them they are taking me from pillar to post.I am tired.I need my full refund of R770.30.Since June

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Replies (3)
Vodacom
Vodacom's reply27 Aug 2018, 16:05
Official

Good day

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Aug 2018, 16:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Aug 2018, 13:37
Official

Hi Queen

As discussed, feedback was provided to you.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team