My refund is still not processed

I was contacted by a Yusuf after logging my complaint with Hello Peter las week Tuesday and i was assured that my refund of R450 will be in my account by Friday.<br> I am on the line with Vodacom and I have been holding on for the past 8 minutes then the line was dropped while my query was being \looked into"Spoke to Pumzile.<br> I am on the line again with Fumana and am being asked to hold on once again.<br> What on earth is this!!! I have had **** services before but this takes the cup!!!!<br> They will respond to Hello Peter but not actually do what they are supposed to do"