MY REFUND ASAP

I have been frustrated and under a lot of stress since I took a phone contract with Vodacom in September. I have been calling them and even sent an email to the dispute department without any resolutions, they never even bothered to reply to my email. When I call I get different stories and their agents are very rude and unprofessional, all I want from them now is my refund since I was billed twice this month. How is even that possible that the debit went through on the 26th and again on the 29th? They are trying to **** me. I regret ever signing this deal with them, if it was possible I would just cancel it Going forward I will pay cash and cancel the debit order as it seems like they don't know what they are doing. Their service is very poor and I want them to give me back my money and stop telling me that I have to wait. The money they debited is my grocery money I am not willing to wait and be hungry because of them.Vodacom please fix your mess...