MY REFUND!!!!!!!

IM ANGRY AND SAD AT THE SAME TIME,ALL I WANTED WAS WIFI FOR THE JOB APPLICATION(THAT I ALREADY LOST,THANKS TO VODACOM&&VUMATEL)I DID APPLICATION 1 WEEK BEFORE MONTH END OF MARCH FOR WIFI IN GATEWAY VODACOM BRANCH,I WAS ASKED FOR MY ADRESS FOR THEM TO CHECK IF MY AREA AND INDEED I WAS TOLD WE CAN PROCEED WITH MY APPLICATION,LADY WHO WAS HELPING ME SENT ME AN EMAIL CONFIRMING MY APPLICATION AND A LINK WAS SENT TO ME TO MAKE A PAYMENT TO A VUMATEL COMPANY THAT WILL BRING ME THE ROUTER.I WENT TO MY FLAT A HAPPY PERSON AS A LOYAL CUSTOMER TO VODACOM MORE THAN 10YRS USING VODACOM,THE LINK DIDNT WORK SO I WENT BACK TO VODACOM GATEWAY TO ASK FOR A NEW LINK,I WAS TOLD IT WILL BE SEN TO ME BY VUMATEL AND THE LINK WAS SENT MADE A PAYMENT ON THR 31ST OF MARCH(BY THE AT GATEWAY THEY TOLD ME THE TURNAROUND TIME FOR VUMATEL IS 7-14 DAYS,I WAITED FOR A GOOD 10 DAYS WITH NO COMMUNICATION UNTILL I SENT AN EMAIL TO THE SAME ONE THEY SENT ME A LINK WITH,I WAS CALLED BY VODACOM AND WAS TOLD I WILL NOT GET HELP BECAUSE THERE IS NI FIBRE WHERE I STAY AND I CAN WAIT FOR 2-3MONTHS OR I CAN BE GIVEN MY MONEY BACK,I TOLD THE LADY WHO CALLED ME THAT I WOULD LIKE TO GO TO THE LADY AT VODACOM GATEWAY AND FIND OUT HOW IS IT POSSIBLE WHEN SHE SAID IM GOOD TO GO,I WENT ANT THE LADY TOLD ME THERE IS NOTHING THEY CAN DO IF VUMATEL SAYS THEY CANT HELP ME,I ASKED FOR MY REFUND AND SHE SAID SHE HAS SENT THE REQUEST TO VUMATEL AND IT WILL TAKE 2HRS-72HRS FOR ME TO GET MY MONEY,72HRS GONE NO MONEY I WENT BACK TO VODACOM GATEWAY AND ASKED FOR A MANAGER AND TOLD HIM MY STORY AND THAT A REFUND WILL DO ME OKAY SINCE I CANT BE ASSISTED LOST A JOB AND SOME MONEY SINCE I COULDNT WORK FROM HOME AS VODACOM DIDNT DILIVER TOGETHER WITH VUMATEL,TILL THIS MOMENT I HAVE NOT RECEIVED MY REFUND DESPITE THE PROMISES MADE BY THE MANAGER,IM ANGRY SAD AND DISGUSSTED BY THE POOR SERVICE I HOPE SOMEONE HELPS ME ATLEAST WITH MY REFUND.