My problem not resolved from 2020! Worse customer service!!

Wow! I don’t even know where to start. I was contacted by the lady by the name of Renel Govender in July 2020 who offered me deals on my sim cards and i liked the deals and we proceeded, she migrated my account and she advised that i will be paying +-R500 for everything, which i was happy with. I ended up paying +-R730 and i really dont understand why. I then called vodacom to enquirer about this, i firstly spoke to the guy by the name of Ashley, i told him everything, and also asked him to listen to the call... he said he doesnt have the while day to listen to my call coz it was long, and indeed he did nothing about it. How shocking!!

I kept calling vodacom to enquirer about it and ended being transferred to Mandla(on email below). Mandla promised to help me, i cant even explain how happy i was to finally find someone who was so sure that this will be sorted out, and yet again i was dealing with the worst person to solve customer matters!!!!! He did not get back to me even once regarding my complaint, instead i kept following up since the 8th of August 2020. I even cc’d his line manager thinking maybe they will take me seriously, but still nothing!

My problem is still not resolved to date!