MM
Mxolisi M

1 reviews | Active since Jan 2018

09 Jan 2018, 13:24

My prepaid account is continuosly billed for subscriptions ive never requested for

I have been back and forth with Vodacom ,Requesting them to remove anything that keeps on making subscriptions on my Account and that I for one don't play games neither do download music on my cellphone,yet my airtime keeps on vanishing each an every time I recharge ,have called them for several times with no luck hence the problem still persist just don't know how long will one endure this ****************.

0
Replies (2)
Vodacom
Vodacom's reply09 Jan 2018, 14:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jan 2018, 15:59
Official

Good day

We regret taking note of your experience and thank you for bringing it to our attention.

A request to have all subscriptions cancelled has been loaded. Please allow 2 working days for processing.

Please note that these services are activated on the phone/handset.

Kind regards

Moddy