My port from Telkom to Vodacom failed and no one seems to be able to help me.

I have been trying to port from Telkom to Vodacom since last week Wednesday. Every time I go into one of your stores (3 times) they tell me the port is pending and they cant do anything. Is there anyone at Vodacom that can assist me? I have been told it will take 24 - 48 hours but it has been a week. Telkom says that they cant assist at all and that I should contact Vodacom. I received sms's from vodacom that my port has been approved, I should visit a vodacom branch. They gave me a new sim, but Telkom has never stopped working. Please help.