My phone went in for repairs and no communication has been made within the advised/ agreed LSA

I took in my phone to Canal Walk Vodacom Repair shop on the 2nd May 2022. It was booked in by Imtiyaaz Josephs. He advised that the whole process would take 5 - 7 working days, commencing on Tuesday the 3rd May 2022. He advised someone would call me by Thursday to confirm quote received and excess. No-one has called me till now. I'm supposed to be getting my phone on Wednesday but it sounds like no work has commenced on the phone. I called the store now, and was given a response that Vodacom insurance is following up with someone, but no definite answer. Does anyone even know whats going on with my phone. I was given an LSA of 7 working days max, I am expecting my phone no later than Wednesday, 11th May 2022. I don't care what Vodacom has to do, i want my phone on the time i was promised I would receive it at.