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REFILWE C

1 reviews | Active since Jan 2018

05 Jan 2018, 11:46

My phone just went off.

On the 25th Des 2017 we left the phone on the charger when we went to sleep the next morning when we wake up the phone was dead we couldn't switch it on. We then took the phone to Vodacom in Mooirivier mall (POTCH) then they said the will book it in and it will take 2 to 3 days the was no communication what so ever, until today when my husband called to find out how far is the phone then only then they told him that they wont repair the phone as it was in water ( they say the part where the charger goes into was in water and only that part ) how possible is that? I want a proof that it was in water cause now they say we must pay R1200 for them to repair it and that phone was never in water, that is just a way for them to make money and to rib people off . He even went to Fochville store and the lady was very rude and told him he could have brought the phone to them as we took the contract from them I mean like really that is so much inconveniences as we where in Potch for the Xmas. They are customer service is so bad is not even funny anymore. I cant wait for my contract to end so I can cancel it.

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Replies (4)
Vodacom
Vodacom's reply05 Jan 2018, 11:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

RC
REFILWE C's update05 Jan 2018, 12:33
Reviewer Update
Can I be contacted urgently to sort out this mess as this in not my fault and is been going on 4 days, I cant go on like this.
RC
REFILWE C's update09 Jan 2018, 17:56
Reviewer Update
I have been calling the repair department since the 4th and all they do is to send me from pillar to post and they consultants are very rude and arrogant they are treating us as if they are doing us favors . I requested them to send me the photos so i can see how is the phone damaged up until today i'm still waiting, what upsets me off the worst is the fact that the lady i was speaking to today told me that even if i can go looking for the photos they not going to repair the and the fact that they just come to work on 8th is not they problem surely that's my problem. its worrisome to hear them saying the phone made contact with water whilst it was in the table where Wi-Fi is installed. To top it up my phone wasn't the only phone charging on that night, a technician at potch vodacom assumed that its software problem hence he booked it, the story of warranty expired on the 23rd has nothing to do with me because whoever booked the phone on the 26th supposed to have advised us. For argument sake if the warranty expired why vodacom repairs opened the phone trying to fix it? clearly this doesn't make sense, hence we requested pictures that can prove that they found something in liquid form.
RC
REFILWE C's update19 Jan 2018, 08:46
Reviewer Update
I'm not happy with feedback i got from your Repairs department and my matter is still not resolved. Referring back to your respond i quote "feedback has been provided according" what feedback?