my phone is still blocked

On Saturday the 2nd, vodacom told me that in 3 days my phone will be unblocked and i will receive the message regarding the amount i should pay. Today is day 5, my phone is still blocked, the worse part is i can't even make any internet banking or purchases since Tuesday. On Tuesday morning, i tried to make a purchase and i got a message that SIM swap has recently been performed on my number, full access will resume within 36 hours now is 72 hours but still getting the same message. No communication from vodacom regarding the delay, regardless of giving them alternative number to contact me.