My Phone is soft locked

he level of service that you provide to your customers is unspeakable. One, I struggled in the month of November when I did my upgrade because your consultants failed to inform me on how to use my data and all. My phone was soft locked for many days because I owe R3000.00. I was told that they cannot unlock my line as I have reached my maximum call limit and I upgraded with in the month of November. Now is December and according to the contract I have with you and my understanding is that I am on Top Up. Now to my surprise my phone is Soft locked. How does a Top up Contract be on soft lock??? I am stuck in Hospital without a phone and cannot call anyone, more especially in my time of need. Tell me if its fair on my side. I want my phone unlocked and with proper explanations before 12:00 today, as I am expecting to direct my visitors. Your angry, mistreated, ready to leave vodacom, Moses Malose Mogotlane ***