my phone is not working

Vodacom refuses to repair my device. I have called the repairs team on ********** they stated that they cannot help me and transferred my call to ********** were i spoke to Thembinkosi(the supervisor who also refused to assist me even though i have begged him to come up with the solution but he was extremely rude. he transferred me back to the repairs team who still wouldn't assist me.

They stated that i should take the device back to the store for repairs which i have advised them that i cannot go to the store as im always at work we do not have a voda shop. i cannot skip work, i have advised them to collect the device for repairs. right now i do not have a device, my charging port is not working, vodacom is refusing to assist me. if this continues for a week Im cancelling the contract without any cancellation fees as i do not have a device