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suzanne O

1 reviews | Active since Dec 2012

10 Apr 2015, 12:14

My phone has been in the repair center for 41 days

I handed in my LG phone to be repaired on the 3/3/15 and accepted the quote on the same day. I phoned a couple of days later and was told the parts are on back order, but can be expected within 7-10 working days. Fine no problem I understand this. 11 Working days later when I phoned to ask where my phone is I was told:still waiting on parts. I was rather upset because I could have taken somewhere else to be repaired if I knew it was going to take months. So later the day I get a call to say my parts arrived- small problem I must sign off on accepting a grey front cover for my white phone.<br> This in my opinion is like taking your white car to get a scratch fixed and then get it back with a grey door on it- How can this be an acceptable solution and the staff was rude about the fact that I refused to accept the part.<br> <br> Great job! on my insistence the store manager phoned me to tell me how Vodacom repairs cannot be blamed as the part was wrongly ordered from LG and they are at fault.<br> <br> I am paying Vodacom to provide a service not LG it is Vodacom's problem.<br> But fine so now we are waiting on the correct white part it is another 7-10 working days later and still no phone.<br> <br> This is pathetic!

0
Replies (1)
Vodacom
Vodacom's reply11 Apr 2015, 05:49
Official
Hello suzanne.oelofse,

We are currently investigating this matter and will make contact with you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites