MY PHONE CONTRACT IS STILL WRONG

Please see my previous complaints.<br> <br> This is my third complaint about the same problem.<br> Mr Paul Hendricks phoned me on 18 March 2016, he understand the problem and promised to escalate the issue. A male person contacted me via phone on 29 March 2016, and told me that my contract has been fixed and that I can do my upgrade now which was due 1 February 2016. But still, my upgrading status is blocking me for doing so. It says my \Upgrade status: Awaiting stock\". I do not know what it means and I do not await any stock. This \"Awaiting stock\" seems to block the process. It also says the following when I try to do the upgrade namely, \" You are not due for upgrade yet but can upgrade on 01 Feb 2016\". Please read carefully. It says that my upgrade is due 2 months back, this year. Can anyone believe this incompetence? This issue is going on for nearly 2 months now and Vodacom have failed me again. It is a disgrace and an insult to me, since I have been a customer with Vodacom for about 15 years now. JUST FIX THE PROBLEM PLEASE!!!!<br> "