MY PATIENTS LET DOWN BY VODACOM TELE-COMMUNICATIONS …No Accountability!!

Iam utterly disappointed and disgusted by the behaviour of vodacom employees and the service they give to the customers. Iam a Physician in Private and we generally work with our phones. I have been using Vodacom number for years and have never changed my number. I have had many contracts on the same number before and i have cancelled my contracts before and retaining the same number with no issues. I , as previously done before - cancelled a contract that was due for upgrade on the 20/05 and my number was deleted on the 31/05/26. And sadly i was working, meaning - RELYING THE MOST ON MY PHONE THAT WEEKEND. Needless to say - it was the worst ever because no one could get hold of me that day!!! And the following week until to date…For any Clinician this is a nightmare. I went to Vodacom the same day to report but they could not help but lodged a query on my behalf. And i made a follow up on Friday at the same branch- Of which they made me call Pre-legal who said it was cancellations department and couldn’t get through because- i had to punch in the same number which doesn’t exist. I literally didn’t get help and i have been calling so many times following up on the matter. They have my email, my colleagues number and an alternative number.

I had also same day sent an email to the cancellations department- same person that did the cancellation for me but in the end i still don’t have my number.

And the thing with the company no one takes accountability and this brings such a reputation to it. I obviously wouldn’t want to be affiliated with a company that has no care for its customers.