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j-de-wet j-de-wet
1 reviews | Active since Jul 2016
23 May 2020, 12:31
My once off 20GB on contract upgrade wasnot allocated
I upgraded my phone contract in the week uchoose R230 airtime plan like my previous plan. My phone was delivered by Ram on Wednesday 20 May. I received an sms yesterday 22 May to say that my contract upgrade has been completed but when I checked my Vodacom App it did not reflect the 20GB once off Data. It was about 6GB that was added. I would like to know why I did not get the once off data 20GB as it said so on the advert. Is it only going to be added later. YOUR URGENT attention would be much appreciated
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Replies (1)Vodacom's replyOfficial
23 May 2020, 16:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 May 2020, 16:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
