lL
luzukomali L

1 reviews | Active since Jan 2013

09 Sept 2016, 10:59

My Number went from Prepaid to Contract without my consent

<p>I have an issue with Vodacom. For the longest time, my number was Prepaid, and one day it just got converted to a TopUp 49S Contract without my consent. I enquired about it, but Vodacom Customer Care told me that I have joined an Edgars Account and will need to call them to cancel. I tried to explain that I was not told about this, nor did I apply for it. I have called Edgars Accounts to cancel, and they told me I cannot cancel until the contract period is over. I did not want a contract in the first place. This is frustrating because I want to port my number and I cannot get assistance.</p>

0
Replies (2)
Vodacom
Vodacom's reply09 Sept 2016, 12:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

lL
luzukomali L's update20 Sept 2016, 11:41
Reviewer Update

I am still waiting to be contacted. still nothing