1 reviews | Active since Jan 2013
My Number went from Prepaid to Contract without my consent
<p>I have an issue with Vodacom. For the longest time, my number was Prepaid, and one day it just got converted to a TopUp 49S Contract without my consent. I enquired about it, but Vodacom Customer Care told me that I have joined an Edgars Account and will need to call them to cancel. I tried to explain that I was not told about this, nor did I apply for it. I have called Edgars Accounts to cancel, and they told me I cannot cancel until the contract period is over. I did not want a contract in the first place. This is frustrating because I want to port my number and I cannot get assistance.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still waiting to be contacted. still nothing
I am still waiting to be contacted. still nothing
