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Sihle M
1 reviews | Active since Apr 2014
11 Oct 2018, 17:21
My number was recycled without my knowledge
I am really disappointed by the way Vodacom operates. I have not been using my SIM card for a few months for various reasons and now I want to get a contract on the same number I’ve been using for the last 10 years and I’m told it’s been recycled and given to someone else. I don’t see how they are allowed to do this when I use my number for WhatsApp and Facebook account. I spoke to a rude consultant by the name of Flora who refused to escalate my complaint and wouldn’t give me a reference number. Vodacom cannot give away the Numbers we had Rica’d all those years ago, otherwise what was the whole point of registering our names on SIM cards if we can be wrongfully evicted from our own numbers without being informed. Vodacom needs to rectify this if not I will take this matter to ICASA
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Oct 2018, 18:42 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2018, 18:42
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Sihle M's updateReviewer Update
12 Oct 2018, 11:21Hi Vodacom
On which number do you intend on contacting me on?
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Sihle M's update12 Oct 2018, 11:21
Reviewer Update
Hi Vodacom
On which number do you intend on contacting me on?
Vodacom's replyOfficial
16 Oct 2018, 08:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2018, 08:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Oct 2018, 18:39Dear Sihle,
Please refer to the previous communication that was sent regarding the inactivity rule.
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 150 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Customers who have been inactive for a period of 143 days will be placed in ‘Admin Lock’ status for an additional 7 days. At the end of the ‘Admin Lock’ period the number will be deleted.
Regards,
Vodacom Consumer Website Team
Please refer to the previous communication that was sent regarding the inactivity rule.
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 150 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Customers who have been inactive for a period of 143 days will be placed in ‘Admin Lock’ status for an additional 7 days. At the end of the ‘Admin Lock’ period the number will be deleted.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2018, 18:39
Official
Dear Sihle,
Please refer to the previous communication that was sent regarding the inactivity rule.
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 150 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Customers who have been inactive for a period of 143 days will be placed in ‘Admin Lock’ status for an additional 7 days. At the end of the ‘Admin Lock’ period the number will be deleted.
Regards,
Vodacom Consumer Website Team
Please refer to the previous communication that was sent regarding the inactivity rule.
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 150 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Customers who have been inactive for a period of 143 days will be placed in ‘Admin Lock’ status for an additional 7 days. At the end of the ‘Admin Lock’ period the number will be deleted.
Regards,
Vodacom Consumer Website Team