NG
Nkululeko G

1 reviews | Active since May 2017

18 May 2017, 20:05

My number was ported out

<p>My Vodacom Data nuber was ported out to Cell C without my knowledge. I contacted Vodacom customer care just to check if my number was still ok as I was not getting data on my laptop where my sim card is. I had to lead the customer care agent into checking this as she kept wanting me to check on a different device, go to a branch etc. When she finally checked, she saw that my number was ported out. Then she couldnt log a ticket/query for me and I had to contact MNP myself...really? When I got hold of MNP...."yes your number was ported by cell c yesterday" " you need to contact CellC" what? "ok I have sent a request to cell c to reverse the port, it will take up to 5 days, no we will not contact you to advise on the status of the query" Wow, so forget the work I cant do due to this? Forget the inconvenience? How do you accept this port anyway as i am sure the information sent through from cell c did not match what you have on your system as your client but hey who cares, he will get over it. Wow, what pathetic service. I am shocked that this is the same company i worked for in my teens as one of those that opened life center contact center. I am really disappointed.</p>

0
Replies (2)
Vodacom
Vodacom's reply19 May 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NG
Nkululeko G's update22 May 2017, 09:56
Reviewer Update

Still no response, no phone call, no email, no watsapp. I see why peop,e are moving their data packages to Telkom.