1 reviews | Active since May 2017
My number was ported out
<p>My Vodacom Data nuber was ported out to Cell C without my knowledge. I contacted Vodacom customer care just to check if my number was still ok as I was not getting data on my laptop where my sim card is. I had to lead the customer care agent into checking this as she kept wanting me to check on a different device, go to a branch etc. When she finally checked, she saw that my number was ported out. Then she couldnt log a ticket/query for me and I had to contact MNP myself...really? When I got hold of MNP...."yes your number was ported by cell c yesterday" " you need to contact CellC" what? "ok I have sent a request to cell c to reverse the port, it will take up to 5 days, no we will not contact you to advise on the status of the query" Wow, so forget the work I cant do due to this? Forget the inconvenience? How do you accept this port anyway as i am sure the information sent through from cell c did not match what you have on your system as your client but hey who cares, he will get over it. Wow, what pathetic service. I am shocked that this is the same company i worked for in my teens as one of those that opened life center contact center. I am really disappointed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no response, no phone call, no email, no watsapp. I see why peop,e are moving their data packages to Telkom.
Still no response, no phone call, no email, no watsapp. I see why peop,e are moving their data packages to Telkom.
