VM
Vernindaren M

1 reviews | Active since Jan 2010

05 Dec 2016, 13:29

My number was just deleted off system along with the airtime that was in there

<p>Just got off the phone with a consultant on 082111. Was told that my Sim was cancelled and i could not get my number back. My airtime that was on that card had also since disappeared. </p> <p>How can Vodacom just delet numbers off the system and take peoples money which is on the cards?</p> <p>I request an answer..... my deleted number is ********** 960</p> <p>The whole idea to Rica is so they have our details, if need be let us know via mail, email..... that number is going to be deleted, this can be done early enough.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2016, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

VM
Vernindaren M's update07 Dec 2016, 08:38
Reviewer Update

Its clear that Vodacom values its customers. Thank you very much for the speedy response as well as the professional manner in which the issue was resolved.