IN
Inocentia N

1 reviews | Active since Oct 2018

02 Nov 2020, 20:49

My number removed and deleted without my knowledge

I have had problems paying my contract for the past 4 months,then eventually I did and made payments of R7200 but to my surprise when I tried and did a sim swip I was told my number has been deleted,apparently by the legal department But now am confused why was my number deleted even though I made payments,made payments in September but my number was deleted in October why And what does it mean coz I’ve been to a Vodacom shop and they can’t help coz the contract has been closed by the legal department

0
Replies (1)
Vodacom
Vodacom's reply03 Nov 2020, 07:13
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team