NS
Nqobile S
1 reviews | Active since Dec 2021
02 Feb 2023, 08:39
My number of 17 years permanently suspended by Vodacom
I have been using my number for more than 17 years then in November 2022 i decide to port to Vodacom little did i know that my number will be suspended because they say i used zero rated apps on my phone. no one want to assist I want my number back. who do we report Vodacom to coz this is not right i cant loose that number it feels like loosing your own identity.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Feb 2023, 10:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Feb 2023, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NS
Nqobile S's updateReviewer Update
02 Feb 2023, 11:22No Vodacom the admin person responsible for your social media accounts and all the people who work at call centers are a bunch of useless people. you told me that my number is permanently blocked. I got help because I did my own research in order to get through to forensic department in Midrand otherwise I would have lost my number forever. You treated me like some ******** who do *****. Glen from forensic apologized for the system error and he treated me as an important customer. you should learn from him.
NS
Nqobile S's update02 Feb 2023, 11:22
Reviewer Update
No Vodacom the admin person responsible for your social media accounts and all the people who work at call centers are a bunch of useless people. you told me that my number is permanently blocked. I got help because I did my own research in order to get through to forensic department in Midrand otherwise I would have lost my number forever. You treated me like some ******** who do *****. Glen from forensic apologized for the system error and he treated me as an important customer. you should learn from him.
NS
Nqobile S's updateReviewer Update
02 Feb 2023, 11:26 No Vodacom the admin person responsible for your social media accounts and all the people who work at call centers are a bunch of useless people. you told me that my number is permanently blocked. I got help because I did my own research in order to get through to forensic department in Midrand otherwise I would have lost my number forever. You treated me like some ******** who do *****. Glen from forensic apologized for the system error and he treated me as an important customer. you should learn from him.
NS
Nqobile S's update02 Feb 2023, 11:26
Reviewer Update
No Vodacom the admin person responsible for your social media accounts and all the people who work at call centers are a bunch of useless people. you told me that my number is permanently blocked. I got help because I did my own research in order to get through to forensic department in Midrand otherwise I would have lost my number forever. You treated me like some ******** who do *****. Glen from forensic apologized for the system error and he treated me as an important customer. you should learn from him.