My number is still not active and you have debited

App**** for a phone online (Feb 2016) and was amazed at how fast the contract was approved and handset delivered. I called in and asked to port my existing number as forgot to click the port my number option. I was assured that the port would go on with 48 hrs and that once I lost signal on my existing Telkom card, I could insert the Vodacom one and start using the service.<br> It has been almost a month now. I am still with Telkom mobile on the number I requested porting and when I try and register for self service on the website, my number is not recognized. I did call in again and was reassured that my number has been released from the other network and that all should be well within 24 hours, that was one week ago.<br> You have debited me for what I don't know as I have no Vodacom service and am still spending money on the old provider. Is it too late to cancel and send everything back?.<br> I want this resolved ASAP and compensation please