LS
Latita S
1 reviews | Active since Nov 2021
16 Nov 2024, 12:04
My number has been deleted and not recycled yet but no one is willing to help mxm
Vodacom deleted my number after 6month I had been abroad for 6months and when I got back to South Africa I switched on my phone and there wasn't any service. My staff is registered on this number and no one is willing to help even the stores. I have been using this number for ****en 18years. This number hasn’t been given to anyone else yet… Vodacom please give me my number back😭😭😭
Helpful (0)
Replies (4)0
Replies (4)LS
Latita S's updateReviewer Update
16 Nov 2024, 12:11Please give me alternatives because I know of people who got their numbers back
LS
Latita S's update16 Nov 2024, 12:11
Reviewer Update
Please give me alternatives because I know of people who got their numbers back
Vodacom's replyOfficial
17 Nov 2024, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Nov 2024, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LS
Latita S's updateReviewer Update
18 Nov 2024, 12:04And you guys call once and close the ticket. Who does that mean. Do you guys were calling me to read out your terms and conditions? I know of them already all I want it’s for you guys to get back my number and close everything coz clearly you don’t value you customers. How can you call once and close ticket as if you assisted me? This is very unprofessional
LS
Latita S's update18 Nov 2024, 12:04
Reviewer Update
And you guys call once and close the ticket. Who does that mean. Do you guys were calling me to read out your terms and conditions? I know of them already all I want it’s for you guys to get back my number and close everything coz clearly you don’t value you customers. How can you call once and close ticket as if you assisted me? This is very unprofessional
LS
Latita S's updateReviewer Update
18 Nov 2024, 12:06Please call me again and explain to me your team never even notify me about you suspending my account you keep on copying google staff for me
LS
Latita S's update18 Nov 2024, 12:06
Reviewer Update
Please call me again and explain to me your team never even notify me about you suspending my account you keep on copying google staff for me